Privacy Policy

1. Introduction

dew11 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online betting platform at dew11.cam. We recognize the trust you place in us by sharing your personal information, and we take that responsibility seriously.

This Privacy Policy applies to all users of dew11's services, including visitors to our website, registered account holders, and anyone who interacts with our platform. By accessing or using dew11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

dew11 operates as an online betting platform serving the Indonesian market, offering sports betting, live casino, togel (traditional numbers lottery), slot games, and specialty markets including sabung ayam (cockfighting betting). Our privacy practices comply with international data protection standards while respecting the specific needs and expectations of Indonesian players.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with dew11, we collect personal information necessary to verify your identity, process transactions, and provide our services. This includes:

• Identity Information: Full legal name, date of birth, gender, and nationality as stated on your Indonesian National Identity Card (KTP).
• Contact Information: Email address, mobile phone number, and residential address in Indonesia.
• Verification Documents: Copies of your KTP, selfie photographs for identity confirmation, and any additional documentation requested during Know Your Customer (KYC) procedures.
• Financial Information: Bank account details (account number, bank name, account holder name) for BCA, BRI, BNI, Mandiri, or other Indonesian banks, as well as e-wallet information for OVO, DANA, or GoPay accounts used for deposits and withdrawals.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers if provided.

2.2 Information Collected Automatically

When you access dew11's platform, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited, features accessed, time spent on pages, links clicked, betting activity, game play records, search queries, and interaction with promotional offers.
• Transaction Data: Deposit and withdrawal history, amounts, timestamps, payment methods used, and transaction status.
• Communication Records: Records of your communications with customer support, including live chat transcripts, email correspondence, and WhatsApp messages.
• Location Data: General geographic location derived from IP address to verify you are accessing our services from Indonesia.

3. How We Use Your Information

dew11 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age (21+ requirement enforcement)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, togel, and other gaming services
• Calculating and crediting winnings, bonuses, and promotional offers
• Maintaining accurate betting and gaming records

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and bonus abuse
• Monitoring for duplicate accounts and terms violations
• Securing your account against unauthorized access
• Investigating suspicious transactions or betting patterns
• Complying with anti-money laundering (AML) and counter-terrorist financing obligations

3.3 Customer Support and Communication

• Responding to your inquiries via live chat, email, or WhatsApp
• Providing technical support and troubleshooting assistance
• Sending transactional notifications (deposit confirmations, withdrawal status updates, account changes)
• Delivering marketing communications about promotions, bonuses, and new features (with your consent)
• Conducting player satisfaction surveys

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Personalizing content and game recommendations based on your preferences
• Testing new features and conducting A/B testing
• Generating aggregated, anonymized statistics for business intelligence

3.5 Legal and Regulatory Compliance

• Complying with legal obligations, court orders, and regulatory requests
• Enforcing our Terms & Conditions and other policies
• Protecting dew11's legal rights and interests
• Cooperating with law enforcement investigations where legally required

4. Information Sharing and Disclosure

dew11 does not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) that process your deposits and withdrawals.
• Gaming Software Providers: Companies like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt that provide casino games and betting platforms.
• KYC Verification Services: Third-party identity verification providers that assist with document authentication.
• Customer Support Tools: Live chat and ticketing system providers that help us deliver support services.
• Analytics Providers: Services that help us understand platform usage and performance.

All service providers are contractually obligated to maintain the confidentiality and security of your information and may use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or government regulation, or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or respond to lawful requests
• Protect and defend dew11's rights, property, or safety
• Prevent fraud, security breaches, or illegal activity
• Protect the personal safety of users or the public

4.3 Business Transfers

In the event dew11 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. We will notify you of any such change via email or prominent notice on our website.

5. Data Security Measures

dew11 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks.
• Secure Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Password Protection: Your password is hashed using strong cryptographic algorithms and never stored in plain text.
• Access Controls: Only authorized dew11 personnel with legitimate business needs can access your personal data, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• PCI Compliance: Our payment processing adheres to Payment Card Industry Data Security Standards (PCI DSS) where applicable.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Data Retention and Storage

dew11 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Information for active accounts is retained for the duration of your relationship with dew11.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with legal obligations, resolve disputes, enforce agreements, and maintain records for regulatory purposes.
• Transaction Records: Financial transaction data is retained for a minimum of seven (7) years to comply with anti-money laundering requirements and tax regulations.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list to ensure we honor your opt-out preference.

Data is stored on secure servers located in jurisdictions with strong data protection laws. When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule.

7. Your Privacy Rights

As a dew11 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements and legitimate business interests.
• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of your data for transfer to another service provider.
• Right to Object: You can object to certain types of data processing, including direct marketing (you may opt out of promotional emails at any time).
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that some requests may require identity verification to protect your privacy.

8. Cookies and Tracking Technologies

dew11 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, including login, account access, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use dew11, helping us improve platform performance and user experience.
• Functional Cookies: Remember your preferences (language, region) and personalize your experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional content and measure advertising effectiveness.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. Most browsers allow you to refuse cookies or delete existing cookies, though this may limit your ability to use certain features.

9. Protection of Minors

dew11 strictly prohibits individuals under the age of 21 from creating accounts or using our services. We do not knowingly collect personal information from minors. Our KYC verification process is designed to prevent underage access.

If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete that information and close the associated account. If you believe a minor has accessed dew11, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor their children's internet usage and educate them about online safety. We recommend using parental control software to restrict access to gambling websites.

10. Changes to This Privacy Policy

dew11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the dew11 platform

Your continued use of dew11 after any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or dew11's data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the dew11 platform
• Response Time: We aim to respond to privacy inquiries within 48 hours

For specific privacy rights requests (access, deletion, correction), please include "Privacy Request" in your email subject line and provide sufficient detail to identify your account. We may require identity verification before processing your request to protect your privacy.